TERMS AND CONDITIONS OF SALE
The following terms and conditions apply to all orders placed with Abyntek:
CATALOG PRODUCTS
1) Upon receipt, the products must be stored following the indications of the supplier or Abyntek in its absence. If done otherwise, Abyntek will not be liable for damage caused to the product.
2) Abyntek will not be responsible for any fortuitous event that may arise beyond its reasonable control. They are considered as fortuitous events, but not limited to, labor conflicts, supplier delivery delays, wars, hostile fire, cataclysm, natural disasters, events that affect means of transport, internal organization problems of the company (diseases, failures of Equipements…). The delivery times mentioned in the estimates are approximate times that may vary due to causes beyond our control.
3) Except as stated otherwise, the payment terms are 30 days from the invoice date. In the event of total or partial breach of payment obligations by the client, ABYNTEK may charge the annual default interest set by Law 3/2004, during the period that elapses from the date on which the payment should have been made and that on that the amount due is satisfied. Likewise, this will stop the service.
4) Replacement of products:
A) Products should be checked immediately upon receipt. Any claim must be made within 5 days of receipt of the product, by email, reporting any damage or alteration.
B) If a replacement is required, the cost of the replacement will be paid by the customer, these costs include but are not limited to: import charges, shipping, dry ice, ….
C) The replacement must be managed by Abyntek, otherwise if the end user contacts the supplier directly, Abyntek reserves the option not to manage the claim.
5) Once the processing of the order made by the customer has been confirmed by Abyntek, its total or partial cancellation by said customer will not be possible.
PRODUCTION OF ANTIBODIES, RECOMBINANT PROTEINS, PETDES, ETC. TO MEASURE
1) All stages completed will be credited regardless of the result.
2) When applicable, the client will supply the necessary antigen for the entire process, under the conditions agreed with Abyntek. The client must ensure that his antigen does not contain potentially harmful substances for animals (eg, urea, formalin, sodium azide, glycerol, extreme pH, high concentrations of salts). You must provide all the information related to biological hazards on the supplied material and the particular handling procedures, if any, to be followed by Abyntek staff.
3) Any additional service or shipment that is not included in this estimate must be requested in writing by the customer. After its evaluation, Abyntek will send a budget to the client for approval, prior to its execution.
4) The date the order is received does not necessarily need to coincide with the start of the project.
5) If necessary for the design and synthesis of the peptide, once the order has been accepted, a feasibility study will be carried out for its synthesis and / or modifications necessary for its conjugation.
6) Upon receipt, the products must be stored according to Abyntek’s instructions. If done otherwise, Abyntek will not be liable for damage caused to the product.
7) Abyntek will not be responsible for any fortuitous event that may arise beyond its reasonable control. They are considered as fortuitous events, but not limited to, labor conflicts, supplier delivery delays, wars, hostile fire, cataclysm, natural disasters, events that affect means of transport, internal organization problems of the company (diseases, failures of Equipements…). The delivery times mentioned in the budgets are only approximate times, which may vary due to the nature of the project to be developed.
8) Except as otherwise stated, the payment terms are 30 days from the invoice date. In the event of total or partial breach of payment obligations by the client, ABYNTEK may charge the annual default interest set by Law 3/2004, during the period that elapses from the date on which the payment should have been made and that on that the amount due is satisfied. Likewise, this will stop the service.
9) The delivery times mentioned in the quotations are only approximate times, which may vary due to the nature of the project to be developed.
10) Product replacement: Products should be inspected immediately upon receipt. For any claim, there must be a notification of the damage or any alteration in the first 5 days from receipt of the product, via email or fax.
11) Abyntek cannot provide any guarantee regarding the use of its products or services for a specific use:
A) The success of the monoclonal and polyclonal antibody production service depends on the nature of the antigens and Abyntek, therefore, cannot guarantee:
i) The specificity and sensitivity of the antibodies
ii) The proper use of antibodies in all uses
B) The immune response of animals
i) Regarding protein production, Abyntek cannot guarantee:
ii) That the reproduction in the client’s expression vectors is always feasible
iii) The yield and quality of the protein (purity, folding, degradation)
iiii) That the expression of the protein in their strains is possible
iiiii) The absence of variations in performance between expression tests and scaling.
12) Abyntek reserves the right to decide to abort a project in the event of unexpected technical events (eg: non-antigenic immunogens, unexpressed proteins, complicated cloning, etc.). In case this happens, Abyntek will give the pertinent justifications.
13) Abyntek reserves the right to provide certain protocols or technical information that is considered company know-how.
14) In stages where it is detailed that the client decides whether or not to proceed with the project, they will have 48-72 hours depending on the results, to let us know the decision. If no response is received after this period, we will proceed to the next step with the consequent payment of the stages.
15) Abyntek is not responsible for delays caused by subcontracting of parts of the service or additional services requested by the client.
16) Unless otherwise stated, the risk of the goods shall pass to the customer when the goods leave our premises. Transportation of the Goods shall be the responsibility of the Customer and the cost thereof shall be borne by the Customer. If the customer deems it necessary to take out insurance, he shall be responsible for the arrangements and costs of such insurance.
17) Once Abyntek has confirmed the processing of the order placed by the client, it will not be possible for the client to cancel it in whole or in part, unless otherwise stipulated in the conditions agreed for each specific project.
18) Abyntek reserves the right to use the services of third parties to carry out all or part of the project without the client’s prior consent.
